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Questions
Check our FAQ page for answers to common inquiries
Reserve your e-bike through our website or by calling us directly. We require a valid ID and credit card for the rental.
Each rental includes a helmet, lock, and basic repair kit. We provide two models: the High Step and Step Through e-bikes.
Yes. We offer package deals combining our vacation lodges with e-bike rentals for a complete Acadia experience.
We understand that plans can change, and we strive to offer flexibility while ensuring smooth operations for all our customers.
A 24 hour cancellation notice is required to receive a full refund.
For missed, late, no show cancelled or changed reservations without 24 hours notice no refund will be issued.
A severe weather condition prevents safe riding. Customers may Get the chance to reschedule their rental at no additional cost or request a full refund. Rescheduling is subjected to bike availability for the date and time requested.
For parties of 6+ we request at least 72hrs notice for cancellation.
Yes. All riders must wear a helmet. We provide certified helmets with every rental at no additional cost.
Need more help?
Visit our full FAQ page for additional details