Privacy Policy

Acadia Royal E-Bikes is based on Mount Desert Island, Maine. We provide e-bike rentals with delivery in Acadia National Park, Bar Harbor, and surrounding areas. We also offer vacation home rentals on Mount Desert Island.

Your privacy matters to us. This policy explains how we collect, use, and protect your information when you visit our website or book with us.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Billing and payment details
• Rental details such as delivery location and dates
• Information you provide through contact forms

We may also collect basic website data such as:

• IP address
• Browser type
• Pages visited on our site

This helps us improve our website and services.

2. How We Use Your Information

We use your information to:

• Process e-bike rental and lodging bookings
• Schedule delivery to locations such as Hulls Cove Visitor Center, Bar Harbor Ball Field, campgrounds, hotels, and vacation rentals
• Communicate about your reservation
• Send important updates or changes
• Improve our website and customer experience

We only use your information for legitimate business purposes.

3. Payment Information

Payments are processed through secure third party payment providers. We do not store full credit card numbers on our servers.

We take reasonable steps to protect your payment data.

4. Sharing of Information

We do not sell or rent your personal information.

We may share information only when necessary to:

• Process payments
• Comply with legal obligations
• Protect our rights or property

5. Cookies and Tracking

Our website may use cookies to improve performance and understand how visitors use our site.

You can disable cookies in your browser settings if you choose.

6. Data Security

We take reasonable security measures to protect your information.

However, no online system can be guaranteed 100 percent secure. By using our website, you understand this risk.

7. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data where allowed by law

To make a request, please contact us using the information below.

8. Third Party Links

Our website may contain links to other websites, including tourism resources for Acadia National Park and Bar Harbor.

We are not responsible for the privacy practices of other websites.

9. SMS and Email Communications

By providing your phone number or email address when booking an e-bike rental or lodging stay, you consent to receive communications from Acadia Royal E-Bikes.

These may include:

• Reservation confirmations
• Delivery updates
• Important rental information
• Promotional offers and seasonal updates

You may opt out of marketing emails at any time by using the unsubscribe link in the email.

You may opt out of SMS messages by replying STOP. Message and data rates may apply.

We do not sell your contact information to third parties for marketing purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact:

Acadia Royal E-Bikes
Mount Desert Island, Maine
Serving Acadia National Park and Bar Harbor

Thank you for trusting Acadia Royal E-Bikes with your information.